• Our online advice service

    Click on the topic that best describes your enquiry. For each topic, there will be some links to useful information that may help you to resolve your problem.



    Debt and money





    All other enquiries

    Once you have selected your enquiry topic click the relevant link; you will find some useful links to trusted sources of information.

    If you have an urgent enquiry please telephone or drop-in to Newbury at the times displayed on our website.

    If the information on the page does not help you to resolve your problem, or you have further queries, then follow the link to 'Email Advice' at the top of the page.
    To submit your enquiry, please complete the forms as fully and accurately as you can, telling us all of the relevant circumstances.

    Please submit only one enquiry at a time. If you have more than one issue to discuss, then please choose the topic that most concerns you. There is space for ‘further information’ at the end of the questions - please give brief details of any other problems in this box.  

    In order to help you resolve your problem, we will use the information you submit to carry out an assessment of your situation. This will help us to identify the most appropriate way to give you the help you need.

    Depending on your particular needs we may:

    • make an appointment to discuss your problem further (in person or by phone);
    • provide you with information; or
    • direct you to another organisation that is better placed to help you.

    We aim to respond to your enquiry as quickly as possible. However, due to the high demand on our services, this may take up to 6 working days. If your problem is urgent, please see our website for drop-in sessions and telephone advice times. Remember to let us know if you have submitted an online enquiry as well.